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FS#12594 — FS#17267 — Canada's Billing Order

Attached to Project— Corporate websites
Incident
Backend / Core
CLOSED
100%
The databas e server is not responding. This may be caused by a dedicated cloud incident. We are wroking to solve the problem ASAP.
Date:  Wednesday, 30 March 2016, 17:26PM
Reason for closing:  Done
Comment by OVH - Wednesday, 30 March 2016, 17:20PM

The problem has been caused by a dedicated cloud incident. VMDK system seems to be disrupted.


Comment by OVH - Wednesday, 30 March 2016, 17:21PM

We are setting up backup. ETA: 15 min.


Comment by OVH - Wednesday, 30 March 2016, 17:21PM

The server has finally booted.


Comment by OVH - Wednesday, 30 March 2016, 17:21PM

We are checking the data integrity.


Comment by OVH - Wednesday, 30 March 2016, 17:22PM

Restarting all...


Comment by OVH - Wednesday, 30 March 2016, 17:23PM

We are fixing the colateral damage on dedicated cloud.


Comment by OVH - Wednesday, 30 March 2016, 17:26PM

It was a defective host. Information recovery orders vmx and vmdk were not within the vmware tasks.
The dedicated cloud team has fixed it all on esxi.


Comment by OVH - Wednesday, 30 March 2016, 17:26PM

Everything is back to normal.